Digital Merchandiser – Services Team (Fixed Term Contract)
About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
About the role
We're looking for a Digital Merchandiser to join our Services team on a 6-month fixed-term contract. This is an exciting opportunity to help shape and improve the online customer experience across our services offering, including Tyres, MOTs, Servicing and Repairs.
Working as part of a collaborative digital team, you'll support the day-to-day merchandising and trading of our services proposition online, ensuring content is accurate, engaging and easy for customers to navigate. You'll use customer insights and performance data to help identify opportunities for improvement while working closely with teams across Commercial, Marketing, SEO and Customer Services.
This role would suit someone with some experience in eCommerce, digital merchandising, online trading or website content management who is looking to take the next step in their career and gain exposure within a fast-paced retail environment.
Key responsibilities
- Support the day-to-day management and merchandising of Services content across Halfords' digital platforms.
- Ensure product and service information is accurate, up to date and aligned with customer needs.
- Assist with the launch of new products and services online, including content updates, categorisation and imagery.
- Monitor website performance and customer behaviour, helping to identify opportunities to improve conversion and customer experience.
- Work collaboratively with Commercial, Marketing, SEO and Customer Contact teams to support trading activity and promotional campaigns.
- Contribute to website testing, optimisation initiatives and digital improvement projects.
- Help maintain high standards across digital content and customer journeys.
About you
We're looking for someone who is organised, commercially aware and passionate about delivering a great online experience for customers.
You'll ideally have:
- Some experience in eCommerce, digital merchandising, online trading or website content management.
- Strong attention to detail and the ability to manage multiple priorities.
- Good analytical skills with confidence using data to identify opportunities and trends.
- Strong communication and stakeholder management skills.
- A proactive approach and willingness to learn new skills.
- Experience working within a retail, eCommerce or customer-focused environment would be advantageous but is not essential.
Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 3 days per week on-site at our Support Centre in Redditch Worcestershire.
