Halfords

Reward and Benefits Co-Ordinator

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

The Reward and Benefits Co-Ordinator is the first point of contact for colleagues on reward and benefits, providing clear, supportive guidance on a range of queries. This role plays a key part in ensuring colleagues have a positive and consistent experience when accessing benefits, while building strong working relationships with People Advisors and internal stakeholders.

In this role, you will support the day-to-day delivery of our benefit and discount programmes, including assisting with administration, maintaining accurate records, and helping to keep our colleague benefits portal (“Wheels”) up to date and engaging. You’ll also support processes such as salary sacrifice schemes and colleague recognition initiatives, ensuring tasks are completed accurately and on time.

Working closely with the wider Reward team, you will contribute to cyclical activities such as pay reviews, bonus processes, and share plans. This is a great opportunity to develop your knowledge within Reward, gain exposure to a variety of activities, and play an active role in continuously improving how we support and engage our colleagues.

Key responsibilities

• Support the day-to-day administration of colleague benefits, including discount schemes, medical insurance, life insurance, and wellbeing provisions, ensuring records are kept up to date
• Process and review applications for salary sacrifice schemes (e.g. Cycle to Work), checking accuracy and escalating any issues where needed
• Help maintain and update the colleague benefits portal (“Wheels”), ensuring content is accurate and accessible, and supporting engagement improvements
• Assist with the coordination of colleague recognition initiatives, including the long service award programme, and provide administrative support for the “Here to Help” fund in partnership with the CoSec team
• Provide administrative support to the Reward team across cyclical activities such as pay reviews, bonus processes, and share plans
• Act as a first point of contact for Reward and benefits queries, providing initial support and escalating more complex issues appropriately
• Build positive working relationships with internal stakeholders and external benefit providers, while supporting general team administration and process improvements

About you

• Basic understanding of employee benefits, including areas such as healthcare, life assurance, and wellbeing programmes desirable.
• You have experience supporting colleagues or customers with queries, working collaboratively with others to find effective solutions
• You are confident building relationships and working with a range of stakeholders, including People teams, Finance, and external providers
• You manage sensitive colleague and financial information with a high level of confidentiality and integrity
• You have strong communication skills, with the ability to explain complex information in a clear, simple, and colleague-friendly way

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

• We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.

• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.