Halfords

About us

Halfords is the UK’s leading retailer of motoring and cycling products, supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. Our expanding Commercial Fleet Services division further strengthens our position, giving us a dynamic, diverse business that spans retail, automotive expertise and largescale fleet support. 

For our colleagues, this breadth means real variety, stability and room to grow. Whatever the role, you’ll be part of a team focused on delivering exceptional customer care - using your expertise to support and guide customers, solve problems and help keep the nation moving with confidence. 

About the role

As an Insurance Claims Assistant, you’ll play a key role in our busy Legal, Governance and Compliance team, supporting a wide range of motor and liability insurance matters. You’ll be responsible for registering and diarising new claims, gathering evidence and statements, assisting with uninsured loss cases, drafting reports, and helping to arrange vehicle repairs. The role also involves communicating with internal and external stakeholders, contacting courts, preparing weekly reports, managing ad‑hoc enquiries and outstanding actions, and keeping our records accurate and up to date - making this a fantastic opportunity to build expertise across the full lifecycle of insurance claims within a fast‑paced, supportive department.

Key responsibilities

• Registering, diarising and maintaining accurate records for motor and liability insurance claims
• Supporting the full lifecycle of claims, including uninsured loss cases and arranging vehicle repairs
• Investigating incidents by gathering evidence, statements and documentation, and liaising with courts where required
• Communicating effectively with internal teams, external stakeholders and managing ad‑hoc enquiries
• Preparing reports, weekly updates and other documentation while progressing outstanding actions
• Supporting wider administrative and co‑ordination duties across the Legal, Governance and Compliance team

About you

• Insurance claims experience is preferable, or strong business knowledge of Halfords
• Excellent time management skills and the ability to thrive in a fast‑paced environment
• Strong organisational skills with the ability to prioritise effectively
• Highly motivated, proactive and able to take ownership of tasks
• Excellent written and verbal communication skills, with confidence engaging stakeholders

Reward & benefits

• Base salary 25-28k (DOE), annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy; this role requires 2 days on site at our Support Centre in Redditch.