About us
Halfords is quickly becoming a digital services business. In addition to being a leading UK retailer, Halfords has also now developed a market leading field service management platform that enables businesses to deliver their complex services to clients through an end-to-end digital solution. The platform is deployed throughout Halfords stores, garages and their mobile business. The platform has now been taken to market to enable other businesses in our sector and other industries globally to deliver market leading service delivery and an unrivalled client experience. This SaaS division is called Avayler (Avayler.com).
Avayler has clients in UK, Europe and the US. We have a highly experienced technology team that have developed our platform, and have sales, product and marketing functions already in place, led by seasoned industry veterans. As a growing and maturing SaaS business, compliance is a key pillar to our strategic approach. We have successfully achieved ISO27001 certification and we are looking for a Compliance manager to support our compliance function who will be responsible for the management and maintenance of the certification and will help us in working to achieve ISO9001 certification
This is a unique opportunity to work in young technology company backed by a successful PLC. The business is in its infancy, even though we have high demand for our solution in our industry in the UK and in the US. Those that join the team will have the benefit of helping shape the business from the start, create the brand and ethos of the company, whilst having the confidence in the financial security of being backed by Halfords Group PLC business, a 125-year-old, $2bn per year, FTSE listed business.
This position is mostly remote, but may require occasional mandatory visits to our Support Centre in Redditch, West Midlands.
The role
As a Compliance Manager at Avayler, you’ll play a key role in strengthening the frameworks that support our growing SaaS business. With ISO 27001 at the core of our current setup and plans to expand into areas like ISO 9001, you’ll ensure our standards are maintained, improved and ready for scale. From internal audits to incident oversight, your work will directly support customer confidence and operational excellence.
You’ll thrive here if you enjoy structure, problem-solving and working across a variety of business functions. You’ll coordinate audit actions, manage policies, lead incident reviews and partner closely with Engineering, Product, Support and Operations to keep our ISMS running effectively. With experience in ISO frameworks (ideally ISO 27001) you’ll bring the clarity, communication skills and confidence to influence and guide others.
This is a great opportunity to build and elevate compliance within a scaling tech organisation. You’ll help shape new systems, explore further accreditations and define what “great” looks like for Avayler as we grow globally. We’ll support your development, including internal and external training and future progression opportunities. If you’re proactive, detail-driven and excited by the chance to make a real impact, we’d love to hear from you.
Key responsibilities
- Maintain and improve Avayler’s ISO 27001 framework, ensuring all controls, documentation and processes remain effective and audit-ready.
- Coordinate internal and external audits, tracking actions, supporting colleagues, and ensuring timely closure of findings.
- Lead the management, review and communication of ISMS policies, ensuring they remain current, accurate and well understood across the business.
- Oversee incident management processes, supporting investigations, guiding root-cause analysis and ensuring clear documentation and follow-up.
- Partner with Engineering, Product, Support, Operations and other teams to embed compliance requirements into everyday ways of working.
- Monitor and report on compliance metrics, risks and improvement opportunities, providing clear updates to senior leadership.
- Support the build-out of new frameworks and future accreditations, such as ISO 9001, helping shape Avayler’s long-term compliance strategy.
- Work with external partners, auditors and vendors to support certifications and maintain trust in our platforms.
About you
- Proven experience working with ISMS frameworks, ideally ISO 27001, with any exposure to ISO 9001 considered a strong advantage.
- Solid background supporting or leading audits in a tech or SaaS environment, with the ability to manage actions and influence cross-functional teams.
- Demonstrable ability to operate autonomously while confidently steering stakeholders, securing buy-in and communicating clearly up to C-suite level.
- Strong problem-solving capability, with the judgement to spot risks early and the attention to detail needed to maintain high compliance standards.
- Practical experience managing incidents, driving root-cause analysis and implementing preventive measures.
- A structured, process-driven thinker who enjoys improving systems, documentation and ways of working.
- PRINCE2 or similar project delivery experience, with any ISO Lead Auditor/Implementer qualifications considered beneficial.
Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
This position is mostly remote, but may require occasional mandatory visits to our Support Centre in Redditch, West Midlands.
