About us
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.
The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.
If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.
About the role
We’re looking for a Quality Engineer to join Halfords during an exciting period of growth. This is a great opportunity for someone ambitious and driven, who’s ready to build a long-term career with us.
In this role, you’ll play a key part in ensuring that all Halfords products are safe, legal, and fit for purpose. You’ll provide proactive, timely input into product development, product information, and manufacturing processes helping to ensure the highest standards of quality and compliance across our Cycling Parts, Accessories & Clothing range.
Working closely with our Buyers, HGS, and suppliers, you’ll help to develop, align, and implement quality assurance processes, policies, and documentation that meet both regulatory and Halfords’ own high standards.
If you’re passionate about product quality and want to make a real impact within a trusted UK brand, we’d love to hear from you.
Key responsibilities
- Product Evaluation & Compliance: Assess products to ensure they meet company standards, specifications, and all relevant legislation.
- Quality Assurance & Supplier Management: Implement QA processes, review product samples through all development stages, and evaluate suppliers for consistent quality performance.
- Continuous Improvement & Customer Insight: Analyse feedback, complaints, and returns to identify root causes, implement corrective actions, and drive ongoing quality improvements.
- Product Development & Packaging: Collaborate on product and packaging design, ensuring compliance with legal, sustainability, and brand requirements while enhancing functionality and reducing material use.
- Cross-Functional Collaboration: Partner with global sourcing, supply chain, and brand teams to align on quality goals, product launches, and customer experience.
- Global Support & Travel: Support sourcing and development activities through UK, Europe, and Asia travel, ensuring timely product development and supplier engagement.
About you
- Practical experience in product development and product technical/quality assurance in a Retail Quality/Technical/Technologist buying support role of General Merchandise or Consumer Products, and some specialist product or in-depth knowledge or subject matter expertise.
- Experience working with a good level of autonomy
- Direct experience with Cycling Category products, chemicals, mechanical products, electronics or Electrical Engineering, or hardline products would be desirable
- A wider number of product Concept Group experience.
- Knowledge and experience of product manufacturing and the quality principles involved (ISO 9000).
- Understand Customer needs and the translation of these to develop products
- Experience of manufacturing technologies, product design or sourcing with extended supply chain, digital business and the application of quality management systems would be beneficial.
- Good interpersonal skills
- Good communication and presentation skills
- Good commercial awareness and ability to work at-pace to deadlines.
- Ability to work cross functionally
- Good organisational skills and ability to work under pressure
Reward & benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch, Worcestershire.
