Halfords

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

Halfords is seeking a capacity and utilisation pricing manager/analyst, supporting the SMR category (Servicing, Maintenance and Repairs) alongside responsibility of Utilisation Pricing for appointment related services, contributing to the overall pricing strategy and execution across the Halfords Group.

In our Group Pricing Centre of Excellence, you'll hone your skills with cutting-edge tools and strategies to keep us competitive. Your expertise will be crucial to the success of our commercial planning team and broader organisation, ensuring our continued growth and market leadership.

You will run and maintain pricing systems, deliver data and insights to key stakeholders, and champion commercial thinking. It is a chance to make a real impact in a brand trusted by millions.

Key responsibilities

• Be part of a high-performing pricing team that supports the entire Halfords Group with market-leading tools, data, and insight.
• Translate our pricing strategy into action across Garages and Mobile
• Use Excel and SQL to model pricing scenarios and assess the impact on sales, profit, and market share.
• Work with our competitor pricing intelligence provider, managing web scraping and third-party partners to keep us ahead of the market.
• Support in building business cases for pricing decisions and embed commercial thinking across trading teams.
• Maintaining pricing dashboards, tools and reports using Power BI, Excel, and SQL to deliver actionable insight.
• Chair meetings key stakeholders, making recommendations to influence pricing decisions and tracking actions through to delivery.

About you

• Experience in managing pricing within a capacity-based business, preferably in the automotive, retail or hospitality industries
• Strong Excel skills for building models and analysing the impact of pricing changes on revenue, profit, and market share. Knowledge of SQL and Power BI would be beneficial.
• Experience in presenting insights and influencing category teams to adopt data-led approaches.
• Having the ability to translate complex pricing data into clear, actionable insight. Knowledge of SQL and Power BI would be beneficial.
• Confident leading pricing forums, presenting to senior stakeholders, and driving cross-functional alignment.
• Able to simplify complex data and influence stakeholders at all levels to drive action and change. Comfortable in the detail, but able to step back.
• Takes ownership for outcomes, follows through on actions, and holds others to account in a constructive way. Actively seeks out opportunities to improve pricing performance and challenge established ways of working.
• Builds strong relationships across functions, working closely with trading, buying, finance and data teams to drive alignment.

Reward & benefits

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• We offer hybrid working in our Support Centre, you will be based at our Support Centre 3 days a week with an optional 2 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch, Worcestershire.