Halfords

About us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment.

The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. Everyone brings their individual knowledge and experience to work every day, working as one team to keep things moving smoothly.

If you’re willing to  get stuck in, you’ll love it here too. So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far.

About the role

The Retail Operations Implementation Co-Ordinator is accountable for the tools to launch, maintain and measure compliance across all proposition, process and policy change. You'll also be the owner of the Workload and activity plan, ensuring each element has the right communications plan and supporting tools for operational readiness at launch. You'll also be responsible for supporting the handover of all new customer propositions, process and policy changes to the Group Communications and Retail Performance and Capacity teams to support becoming BAU activity.

Responsibilities

• Accountable for the Implementation plan that is designed to align with the operational size of change for each proposition, policy or process change across retail
• Accountable for delivery of the annual workload and implementation plan across retail, that encompasses all strategic change, commercial propositions and priorities and is delivered within the workload budget
• Accountable for the version control of all retail operational processes, ensuring they are delivered with accuracy and through the implementation tools available (e.g. One Way, Our Job, Retail Basics), as well as identifying and introducing the digital solutions where appropriate
• Accountable for monitoring compliance and performance during the implementation / hyper care period for all operational change, giving clarity to both our field and store teams.  Content must be relevant, accurate and timely and must be built in conjunction with the Group Communications and Retail Performance and Capacity teams for a right first time launch and transition into BAU
• Accountable for the infrastructure to support 100+ commercial and marketing launches each financial year, through documentation that is formatted in line with our selling model and ensures right first-time implementation
• Accountable for ensuring all policy and processes support clarity for colleagues and promote a culture of safety and compliance
• Accountable for the maintenance and delivery of the digital tools to support the selling model, ensuring they are aligned with seasonality, the commercial plan and support colleague conversations with customers
• Accountable for ensuring visibility of the implementation plan for all proposition, process and policy changes, including progress and status updates for key stakeholders both centrally and in the field

Experience

This person will be an operations professional, ideally (but not essential) with experience working across retail, either within a leadership role in stores or within a supporting role.  The person will be able to evidence a strong understanding of the tools required to launch, measure and maintain implementation across a multi-site business.  This person will ideally be (but not essential) experienced in using communications and reporting tools.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.