Halfords

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

Join Halfords for Business as a Client Success Manager, where you’ll take the lead on a portfolio of employee benefit providers, with a strong emphasis on driving success across our Halfords Cycle2Work scheme. You’ll play a key role in identifying growth opportunities by acting as a strategic partner to our clients building long‑lasting relationships and shifting towards a proactive and insight‑led approach.

Working closely with benefit providers and their employer clients, you’ll ensure schemes run smoothly, engagement stays high and value is consistently delivered. You’ll nurture strong day‑to‑day relationships with stakeholders at every level, from benefit partners to HR teams. By offering tailored support, meaningful insights and a forward‑thinking mindset, you’ll boost scheme adoption, increase employee participation and secure long‑term client satisfaction.

This is a fast‑paced client‑facing B2B role perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional outcomes and measurable impact.

Key responsibilities

• Manage a portfolio of top 10 employee benefit providers, building strong relationships and ensuring high client satisfaction
• Act as the primary contact for clients, providing proactive support, tailored guidance and effective issue resolution
• Own end‑to‑end account management, including strategic planning, prioritisation, and translating client needs into actionable solutions
• Deliver performance updates, usage reporting and insight‑driven recommendations to boost engagement and scheme adoption
• Drive retention, growth and upsell/cross‑sell opportunities, identifying ways to increase product usage and participation
• Lead promotional activities and collaborate with marketing and product teams to deliver targeted campaigns and communications
• Support smooth onboarding and implementation for new clients while ensuring deadlines and SLAs are consistently met
• Mentor junior team members and share client feedback internally to improve products, processes and ways of working

About you

• Established experience within a client success, account management, or employee benefits
• Experience within a B2B or service-led environment is highly desirable
• Strong relationship‑building and influencing skills with the ability to engage senior stakeholders and handle challenging conversations
• Confident communicator able to present insights, recommendations and data clearly
• Highly organised and detail‑focused, capable of managing multiple clients, priorities and deadlines
• Comfortable working with data to track performance, inform decisions and demonstrate return on investment
• Commercially aware with a solid understanding of contracts and opportunities for growth or improvement
• Collaborative team player working effectively with the wider business including Sales, Legal, Finance, Operations and other internal teams.

Reward & benefits

• A fair and competitive salary evaluated against market data, quarterly discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

• We offer hybrid working in our Support Centre, you will be based at our Support Centre 2 days a week with an optional 3 days working from home.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

At Halfords, we operate a hybrid working policy with 2 days on site at our Support Centre in Redditch.