Halfords

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co‑creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

We are looking for a motivated and customer‑focused Credit Control Assistant to join our high‑performing team at our Stafford office. In this fast‑paced environment, you will play an important role in supporting the effective management of customer accounts and ensuring payments are followed up in a timely and professional manner.

As a key representative of Halfords Commercial Fleet Services (HCFS), you will contribute to a customer‑focused, supportive, and collaborative team culture. The role involves regular communication with customers and close coordination with internal teams to ensure account information is accurate and aligned.

You will be expected to manage customer contact confidently, maintain strong working relationships, and approach payment discussions with professionalism and care. Your ability to stay organised, prioritise workloads, and communicate clearly will be essential in supporting departmental targets for efficiency, accuracy, and customer satisfaction.

This role offers a strong opportunity to develop your credit control knowledge, build valuable communication skills, and contribute directly to the financial performance and reputation of the business.

Key responsibilities

• Contact customers via email and telephone and ensure clear, professional communication
• Manage and maintain customer accounts, ensuring information is accurate and up to date
• Work closely with the sales team to support effective communication and alignment on customer accounts
• Build and maintain positive working relationships with customers to encourage timely responses
• Chase outstanding payments from customers in a professional and consistent manner

About you

• Well organised, with the ability to manage tasks effectively
• Excellent attention to detail and accuracy
• Previous experience using Microsoft Excel
• Experience within a customer service environment 
• Strong communication skills, both written and verbal

Reward & benefits

• Base salary of up to £25,000
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

This role is based 5 days at our Stafford Support Centre. Working hours are 8am-4pm