Halfords

Job Purpose

The Business Analyst will play a central role in collaborating across the Halfords Group to collate requirements to align the needs of business units with the capabilities delivered by Information Technology. 

Key Responsibilities

• Develop a detailed knowledge of Halfords business processes and systems.
• Work with stakeholders to establish how best to implement strategy using the existing systems– or identifying required change.
• Engage with key business stakeholders to maintain awareness of strategic, tactical, and operational change that may impact upon Technology & provide a conduit for business information to flow into the Technology team.
• Support the definition, documentation, and continuous improvement of Halfords Business Analysis methodology. 
• Apply a standard methodology to undertaking structured Business Analysis engagements, agree objectives with stakeholders and plan engagements accordingly. 
• Have the ability and experience to employ various tools and techniques to complete engagements; including, but not exclusively, focus interviews, surveys, statistical analysis, work study, process analysis and re-design, Lean/Six Sigma techniques, Agile/Scrum methodologies, system analysis, data flow analysis. 
• Assess risk, impact, and dependencies on the delivery of developments and communicate accordingly.
• Produce, or assist stakeholders in the production of required documentation including, but not exclusive to; use cases/stories, requirements documents, gap analysis, process/data flows, project reports and lessons learned reviews.
• Manage changes to requirements through effective use of change control processes.
• Work with internal and external stakeholders including third party suppliers.
• Lead by example, being proactive rather than reactive.
• Actively seek to enhance knowledge of Value Streams/ Agile and Waterfall ways of working and champion those throughout the business.

Key Skills/Experience

• Excellent business analysis skills with knowledge and experience of Agile and traditional software analysis and development methodologies (E.g. SDLC/Waterfall and Agile/Scrum).
• Ability to engage with management level stakeholders and work collaboratively with stakeholders at all levels.
• Demonstrates awareness of the broader importance of NFRs and data requirements.
• Knowledge in modelling techniques such as business process modelling, UML, user cases/user stories/Epics, User Journeys, API interface modelling and specifications.
• Excellent communication and presentation skills - proficient verbal and written, using appropriate techniques based on the audience.
• Technology knowledge & technical awareness.
• Experience of integrated multi-channel retail.
• Proven ability to illustrate complex concepts in an easy to understand way.
• Financial acumen and commercial awareness with the ability to understand financial and accounting implications of decisions.
• Problem solving and trouble-shooting.
• Decision making – the ability to make decisions individually and as part of a team.
• Consultancy skill set – including negotiating and influencing skills.