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Customer Service Advisor

Apply now Job no: 539440
Work type: Full time
Site: Altrincham
Categories: Autocentre Colleagues
Location: Greater Manchester
Business Area: National Tyres and Autocare

Great with customers?  Join us! With your customer service experience, you’ll be welcoming our customers and giving them the help and reassurance they need. You’ll schedule repair work and MOTs, maintain up to date and accurate records, and talk our customers through work completed. You’ll be dealing with customers by phone, over email and face to face in the Centre, keeping them up to date and explaining technical terms in a clear and understandable manner.

With access to industry-leading, recognised training linked to your skills and experience you’ll be given every opportunity to progress your career. You’ll be responsible for:

  • Finding the right solution to suit the customer’s needs
  • Quoting and booking services
  • Giving clear explanations and advice
  • Building lasting customer relationships by treating customers with respect
  • Completing all administration to company requirements
  • Contributing to the achievement of daily and weekly sales targets

To be a success in this role, you’ll need:

  • Experience of delivering first class customer service
  • Excellent communication skills
  • A proactive approach to helping customers
  • The ability to problem solve and find practical solutions for customers
  • IT literate
  • Experience of dealing with difficult situations whilst remaining professional, tactful and calm
  • Experience of working towards and achieving targets
  • Health and Safety trained
  • Experience of working effectively in a team
  • Ideally, you’ll also have some experience of working in an Autocentre

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

  • 25% off most of our products in Halfords Retail stores and online
  • Amazing discounts of up to 60% on your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • At least 25% colleague discount at Tredz
  • Life assurance
  • Uniform
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle2Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services 

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

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