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Customer Service Advisor

Apply now Job no: 537111
Work type: Full time
Site: United Kingdom
Categories: Customer Support
Location: United Kingdom
Salary: £10 per hour plus performance bonus
Business Area: Halfords Support Centre

Are you great with customers? Love Problem solving? Want to start a career with an Iconic British brand?

At Halfords we’re all about customers. In this role you’ll get to use your fantastic customer service skills to deliver a best-in-class service.

As part of our team, you’ll enjoy a fast-paced but rewarding environment. We pride ourselves on creating a culture of continuous improvement, whether that be to the customer experience or the personal development of our colleagues. There are plenty of opportunities for growth!

Joining our existing team of experts, you’ll aim to resolve all issues at first point of contact, problem solving in the moment and delivering a professional, courteous, and customer-centred service.

To be successful in this role you’ll have:

  • Customer service skills/experience, or a passion and enthusiasm for great customer service (we’ll provide full training – so formal call centre experience isn’t essential!)
  • Excellent communication skills, both verbal and written, and be comfortable communicating effectively at all levels
  • The ability to remain calm under pressure, and a positive, problem-solving attitude
  • A focus on taking ownership to resolve issues and help customers

What’s in it for you:

By joining Halfords, you join our family. A team that back each other and are considerate and welcoming to all. You’ll also benefit from:

  • Competitive rates of pay plus performance bonus
  • 25% colleague discount across the Halfords Group
  • Access to a wide-range of discounts on every day goods, financial products and services
  • Full access to our industry-leading training program to take your career to the next level
  • Equipment to carry out your role
  • Becoming a member of our engagement committee and diversity and inclusion working groups

Working hours/location:

  • Full-time (up to 40hrs per week) and part-time roles available
  • Rotating shift pattern between 08:00-22:00, including early, mid and late shifts
  • No more than 1 in 3 weekends, with days off in lieu during the week
  • Various working options available: Remote, Hybrid and On Site (Redditch, Worcestershire)

We are the UK’s leading provider of motoring and cycling products and services. Join us and be part of our success story in supporting a lifetime of motoring and cycling for our customers!

Various working options available - Remote, Hybrid and on site (Redditch Worcestershire).

Join us and be part of our success story in supporting a lifetime of motoring and cycling for our customers!

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