Apply now Job no: 523804
Work type: Part time
Categories: Retail Colleagues
Location: West Midlands
This is a part time, permanent position in our Sheldon store. Core hours are 20 per week. Shifts include: Week 1 - Sat 9-5.45, Tue 9-1, Wed 11-3, Fri 9-1, Week 2 - Sun 10-5, Mon 9-1, Wed 11-4, Thurs 8-12.30.
A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We’re specialists at what we do – our teams give practical solutions, as well as advising on the very best products to meet our customers’ needs, fitting a range of products to our customers’ cars and bikes.
Our Auto Technicians are technically skilled as well as being experienced at giving great customer service, ensuring we wow every Halfords customer. This role is critical in delivering a great customer experience, providing a wide range of expert vehicle fitting services across car parts and technology. Carrying out most of this work yourself, you will also oversee the training of other members of the team. This work is carried out in our car park to the highest quality standards, and your expertise at practical problem solving and working quickly and efficiently will ensure our customers never want to shop elsewhere! Ideally, you already have experience in a retail or automotive/mechanic environment, but if you can demonstrate expert practical skills and experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We look after our colleagues as well as we look after our customers so whether you have ambitions to progress on to a management role in our shops, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.
To be successful in this role you will need:
Technical knowledge and expertise in fitting car parts and technology, including stereos and dash cams
Experience of giving customers the right solution for their needs
An interest in our range of products and services
The ability to communicate with all types of customers and colleagues
The ability to understand customer needs
A proactive approach to helping customers
Experience of delivering great customer service, ideally in a retail or automotive environment
Problem solving skills
Experience of working towards and achieving sales targets
Experience of planning and prioritising
Experience of sharing expertise with others
Availability to work on a rota basis, including weekends
As well as holiday and contributory pension, you can expect to enjoy:
Colleague discount of up to 25% across the Group
Performance related bonus
Fantastic deals across a range of other retailers, travel providers, and more
Employee Assistance Programme offering advice and support
Trade Price Bike Scheme
Option to join our Share Save and Cycle2Work schemes
Join the UK and Ireland’s leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.
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