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North West

Customer Service Advisor

Apply now Job no: 506533
Work type: Full time
Site: Congleton
Categories: Customer Support
Location: Cheshire

As a Customer Service Advisor you'll play a key role in delivering of excellent customer service to all our customers of Halfords Tyres on the Drive. 

Duties and Responsibilities

  • Answer calls and respond to emails regarding products and services, providing excellent customer service.
  • Manage the customer contact cycle and build lasting relationships to ensure repeat business.
  • Responsible for dealing with general customer inquiries and making follow up calls where necessary.
  • Managing and resolving customer complaints with the ability to identify and escalate priority issues.
  • Enter customer and call information onto TOTD database as per standard operating procedures.
  • Meeting customer needs by undertaking necessary research and sourcing products when required.
  • Upselling & cross selling add-ons.
  • To support Hub Operations Team.
  • Meet individual and departmental targets.

Skills and Experience

  • Strong commitment to Customer Care and meeting customer needs.
  • Demonstrable experience in a Customer Service background
  • Ability to work effectively as part of a team to achieve objectives.

Desirable Skills:

  • Experience of working in a contact centre or phone-based environment.
  • Experience/knowledge of working within the motor trade industry preferably tyre related.
  • To be self-motivated and be resilient.

Personal Characteristics:

  • A consistent, positive outlook.
  • An enthusiastic ‘can do’ attitude which inspires and motivates others.
  • A visible, team player committed to the continuous personal development.
  • Excellent communication skills and organisational skills.
  • Ability to problem-solve
  • Strong attention to detail
  • An ability to work under pressure and meet tight deadlines.

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